FAQs

FAQs page answers questions on the following:

Career >> Order Questions >> Partnership >> Product Information >> Privacy and Security >>  Important Notice >> Reviews >> Return/Refund Policy >> Rights and Responsibilities >> Shipping >> Custom Orders

                                                  CAREER

Do you have an interest in fashion, culture and non-profit? Then craft your own career the way you envision it. If you’re committed, we will teach you and we will learn from you. Let’s become partners.

You must:

Be committed to providing impeccable customer service

Be open to change and a fast pace environment

Be open to being a go-to person

Be able to think independently and part of a small team

Be open to learning new things and travel to remote parts of the world

Be a self-starter and generous with your creativity and magic

Be willing to work a minimum of 8 hours a week

Be technically savvy

Be always punctual and ethical

 

Experience in cutting, ripping fabric, measuring, sewing straight lines, pattern making is a MAJOR PLUS!!  If this sounds interesting, we want you so email us at stories@wrapandwhatknot.com with your resume, cover letter, portfolio and any other supporting documents you deem important. Pay: TBD

 

 

 

                                             ORDER QUESTIONS

My order says delivered but I did not receive it.

First, please confirm that the shipping address you entered at checkout is correct. Second, check with your neighbor to make sure that it was not delivered to the wrong suite, apartment number, etc. Lastly, contact/visit your local USPS to find out the whereabouts of your package. If you still do not have your package, email us at stories@wrapandwhatknot.comWe will contact your local USPS and if your package is lost, we will file a claim on our end.  Reshipments require a signature upon delivery. If one or more of the items ordered are out of stock, you will be issued a store credit. Store credit must be used within 28 days. Please note reshipments cannot be approved if the address provided at checkout was incorrect. This process may take up to four weeks.

I placed an order, when will my package be shipped?

Standard delivery will ship within 2 business days if placed by noon EST. Express delivery will ship the same day if placed by noon EST. Shipping is not available on weekends or holidays.

How do I track my order?

Following your order, you will receive an email confirmation within 1 business day with a tracking number. Please look at your tracking information for periodic updates. If your order could not be delivered, please contact your local carrier to find out the next date of delivery or you may pick it up at your local carrier store.

 

                                             PARTNERSHIP

I’d like to partner with you on a project, how do I proceed?

We love to collaborate, give us the deets and will get in touch with you if your request fits our need. Please be mindful that response time varies based on information provided so provide as much information as possible. We hope to work with you.

Contact Name

Business Name

Email

Address

Tax ID

Social Media Accounts

Submit form

 

                                       PRODUCT INFORMATION

Materials, Style and Size

We provide both pre-tied and loose rectangular wraps. The headwraps vary in color, shape, fabric and size. The pre-tied wraps range from small to large. Weight typically range from very lightweight to thick/firm material. Information on weight and size are available under each item.

Do you offer custom items?

We make custom items on occasion; however, we do not provide alterations. Purchases on custom items are final. No exceptions

Where can I purchase your items?

We are an online boutique. All our items can only be purchased online. We also offer same day delivery or pick up for local customers. We host pop up shops throughout the year, CONNECTwith us online so you can get all the deets on our events and pop up shops.

What do I do if I want an item that is out of stock?

On the product page, click on the EMAIL ME WHEN AVAILABLElink. Once the item is back in our inventory, you’ll be first to know.

 

                                    PRIVACY AND SECURITY

How do we collect your information?

We take serious steps to ensure your privacy and safety online. Our customer’s security and satisfaction is our lifeline; therefore, we do not take the task of keeping your information safe and protected lightly. We only gather information that you have shared with us via various channels. When you opt-in to be part of our community, we will periodically send you correspondence about upcoming events, sales or any other info we deem useful to improve your service and meet your needs. We also gather information from reviews you make, pop up events you attend as well as social media when you tag us, hashtag us or repost. Lastly, we collect information about your transactions with us, such as purchases and returns. When you register an account on our site, we maintain your information. We will not sell nor will we share your information with any parties outside of Wrap and What Knot, LLC

How do we use your information?

Our business is to please you and give you the best possible experience without compromising your identity. When you register an account on our site or opt-in to be part of our community, we use that information to help make your virtual experience even smoother. Additionally, we are able to keep you up to date with what’s going on with our company including but not limited to, pop up events, giveaways, fundraising events, featured stories, trips and sales.

 

A big part of the way we do business is following trends and that includes using analytics. To do so, we follow our traffic closely both on our site and social media accounts. We use that information along with information that is available about you publicly to make decisions about how to better serve you. When you inquire about services that we require the use of business partners, your info may be shared in those cases. We love it when our customers are informed and your experience is a pleasant one. We also understand that not everyone will agree with us so if you object to our privacy and security policies, please leave this site immediately.Your comfort is our business.

 

Cookies, SSL, what do they mean?

Cookies on a website are small files which are automatically stored on your computer when you access a site. They are designed to hold a fair amount of data. If you wish to not have cookies on your computer, you may disable them. Be mindful that if you disable cookies, you may not be able to fully navigate through all the functions the site has to offer. Our recommendation is that you always allow cookies on your software for wrapandwhatknot.com

 

 SSL [secure shopping]

As an online merchant, it is absolutely necessary to make sure that the data we collect from you is protected. We do so by utilizing a 128-bit encryption to ensure a safe shopping experience. This measure shields you the customer and us by preventing outside parties from intercepting and misusing data from our site. We adapt adequate and industry standard measures to keep your information secure. Our up to date SSL certificate protects the integrity of your transactions and other data shared on our site.

 

Unfortunately, no one system is perfect and with online transaction no matter the protection level, online systems are vulnerable to hackers. However, we strive to protect your safety online as a customer of Wrap and What Knot, LLC.  If you have any questions, please email us directly. 

 

                                               IMPORTANT NOTICE

With all of our efforts to keep you safe online, you must keep in mind that email is not encrypted and is not considered a secure means of transmitting credit card numbers.  You will never be asked for your credit card information, social security via email. Please do not ever email us your information, we will not respond to that email.

 

As we continue to strive to best serve and protect you, you must remember that you are fully responsible for maintaining the confidentiality of your password, credit card information and other privilege information at all times.

 

Children’s privacy

In accordance with Federal law, we do not solicit or knowingly collect information from children under the age of 13 without the consent of a verified parent or guardian. Should we discover that a child 13 or younger has made a purchase or opted in to join our community without the consent of an adult, the account and/or transaction will be immediately deleted.

 

                                          California Privacy Rights

California residents are entitled to request and obtain from Wrap and What Knot, LLC once per calendar year information about your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us.

 

 

                                                    REVIEWS

We thrive on your feedback. Tell us what you think of your WRAP AND WHAT KNOT product. This helps us create more of what you like and improve.

 

                                               RETURN/REFUND POLICY

We stand by our product and fully inspect an item(s) before mailing it to you. If you did not receive your order in the condition that we guarantee, please let us know immediately.  Email us at orders@wrapandwhatknot.com  Make sure to have the order number in the subject line. In the email content, please attach a picture of the item and explain your concerns. Any defective item will be mailed immediately at no cost to you. If you no longer want the item, we will issue you a store credit.

What happens if I no longer want an item that I ordered?

Our return and exchange policy is on a case by case basis only.  Please email us at orders@wrapandwhatknot.comwith the details of your request. If your request for an exchange is approved, you will receive an email. You will be responsible for shipping the return order to us. Merchandise must be returned to us in the condition in which it was shipped: unopened, unworn, and unwashed. After your item is received, we will issue you a store credit or replacement item of equal or lesser value. You will have 28 days to use your credit. This policy does not apply to packages returned without obtaining prior approval.

 

                 RIGHTS AND RESPONSABILITIES

Thank you for visiting www.wrapandwhatknot.com We hope that your experience on the site is a great one. Your feedback is necessary so please let us know how we can better serve you. As a customer, you have the right to be fully aware of the terms and conditions of our business that affects you. Because information is subject to updates, we strongly encourage that you double check our policy and your personal information before finalizing your order. You are free to update your personal information as often as you choose as well as opting in and out of our mailing list. To contact our customer service, simply click here Always remember to include the following: email address, full name and mailing address.

 

WRAP AND WHAT KNOT, LLC reserves the right to update the content on our website without direct notices to you. We strongly recommend that you familiarize yourself with our policies (shipping, return/exchange, privacy, order, etc.) prior to completing a transaction. By using our website, you agree to our terms and conditions.

 

                                                      SHIPPING

Always provide your FULL address including apartment number, suite number. We are not responsible for delayed, mis-delivered or lost orders. We urge you to always reach out to your local shipping carrier directly for quicker resolutions. Our shipping comes with a tracking number.

How does shipping work?

We provide complimentary shipping to orders over $65. A flat rate of $7.50 is applied to all US orders under $65. Free shipping is limited to orders within the United States.

 

What are the shipping options?

  • Standard delivery (5-7 business days)

Deliveries to Alaska, Hawaii, and APO/FPO addresses are within 20 shipping days (excluding weekends or holidays). Shipping is Monday to Friday

Free 2-day Priority shipping for orders over $65

 

Do you ship outside of the US?

We will ship anywhere supported by USPS, UPS and DHL.

-DHL Express is fully trackable and delivers within 5 days. 

-USPS international delivers within 4 weeks. If your package encounters any custom delays, it may take up to 8 weeks. Please note that tracking is unavailable for orders outside of the US.

 

                           CUSTOM ORDERS

This is our specialty collection of Pre-tied wraps. Every wrap is unique in its knots and colors. These pieces are made to order and require up to 6-8 weeks to ship. Please expect slight changes in the knot designs.